Refund policy

At Versalingo, we strive to provide you with the best language learning experience. To ensure clarity and fairness, please take a moment to familiarize yourself with our refund and cancellation policy:

Cancellation Policy:

• We maintain a 24-hour cancellation and rescheduling policy. Any cancellation or rescheduling request must be made at least 24 hours prior to the scheduled lesson. 
• If a cancellation or reschedule is made after the 24-hour window, the lesson will not be refunded. This includes lessons purchased individually or as part of a class pack. 

Refund Eligibility for Class Packs:

• Class packs can be refunded within fourteen days of purchase, provided no more than one lesson has been attended. 
• After these initial fourteen days, refunds for class packs are not applicable, and the standard usage timeframe policy applies (6 months from the purchase date).

Usage Timeframe for Class Packs:

• All class packs must be utilized within 6 months of their purchase date. Any remaining classes after this period will not be refunded or transferred.

Return Questions:

• For any return-related queries or concerns, don't hesitate to reach out to us at contact@versalingo.com. We are here to assist you. 

Refund Process:

• If a refund meets our policy criteria, it will be automatically processed to your original payment method.
• Please note that the processing time for refunds by your bank or credit card company may vary.

We appreciate your understanding and adherence to these policies, as they allow us to maintain a consistent and fair experience for all our valued students.